Shipping policy
Shipping Policy
Last updated: 17/10/2026
Thank you for shopping with Folvea. This Shipping Policy explains how orders are processed, shipped and delivered within Australia.
Shipping Locations
Folvea currently ships to Australian addresses only.
We do not currently offer international shipping. If additional countries become available in the future, our shipping options and policies will be updated accordingly.
Shipping Cost
We currently offer:
Free Tracked Shipping - Australia-wide
There is no additional standard shipping charge for eligible Australian orders.
Estimated Delivery Time
Our estimated delivery timeframe is:
8-20 business days
Business days exclude weekends and public holidays.
Delivery estimates begin after an order has been processed and dispatched. They are estimates rather than guaranteed delivery dates.
Orders may be fulfilled through an overseas fulfilment partner, which is reflected in the delivery timeframe shown above.
Order Processing
Orders may require processing before they are dispatched.
Once your order has been shipped and tracking information becomes available, tracking details will be provided using the contact information supplied with your order.
Delivery Delays
While we aim to have orders delivered within the estimated timeframe, delays may occasionally occur due to circumstances including:
- carrier or postal delays;
- peak shopping periods;
- public holidays;
- severe weather;
- customs or logistics delays; or
- other events outside our reasonable control.
If your order is materially delayed or you have concerns about its delivery, contact us at support@folvea.com and we will assist you.
Tracking
Tracked shipping is included with Australian orders.
Tracking information may take some time to update after dispatch while the carrier processes the shipment.
If tracking has not updated for an extended period, contact support@folvea.com so we can investigate.
Incorrect or Incomplete Addresses
Customers are responsible for providing an accurate and complete delivery address at checkout.
If you notice an error after placing your order, contact us as soon as possible at support@folvea.com.
We will make reasonable efforts to update the address before fulfilment or dispatch, but we cannot guarantee that changes can be made once processing has commenced.
Additional costs resulting from an incorrect address may be the customer's responsibility where permitted by law.
Lost, Damaged or Incorrect Orders
If your order appears to be lost, arrives damaged, or you receive an incorrect item, please contact us at support@folvea.com as soon as reasonably possible.
We may request photographs, video or other information to help investigate the issue.
Where a product or delivery issue gives you rights under the Australian Consumer Law, those rights will apply regardless of anything stated in this Shipping Policy.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy available under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
Contact
For shipping or delivery enquiries:
Folvea
Email: support@folvea.com
Website: folvea.com
Australia