Refund policy

Returns & Refunds

We want you to feel confident shopping with Folvea. This policy explains how change-of-mind returns, faulty products, cancellations and refunds are handled.

30-Day Change-of-Mind Returns

You may request a change-of-mind return within 30 days of delivery.

To be eligible for a change-of-mind return, the product must be unused, unworn and in its original condition, with the original packaging, accessories and documentation included.

For hygiene reasons, products that have been worn or used may not be accepted for a change-of-mind return.

To start a return, please contact support@folvea.com before sending the product back. If your return is accepted, we will provide return instructions and the applicable return address.

Customers are responsible for return postage costs for change-of-mind returns. We do not charge a restocking fee.

Faulty, Damaged or Incorrect Products

Please inspect your order after delivery and contact us as soon as reasonably possible if your product is damaged, faulty, incorrect or otherwise has a problem.

We may ask for photographs, video or other reasonable information to help assess the issue.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the problem is major or minor.

These change-of-mind conditions — including the 30-day return window, unused condition and original packaging requirements — do not apply to, or limit, your rights where a product is faulty, damaged, incorrectly described or otherwise fails to meet a consumer guarantee under the Australian Consumer Law.

Where a product is confirmed to have a problem covered by Australian Consumer Law, reasonable return postage costs will be reimbursed where required.

Order Cancellations

Cancellation requests can be submitted within 1 hour of placing an order, provided the order has not already entered fulfilment or been dispatched.

If you need to cancel or modify an order, please contact us as soon as possible. Once an order has entered fulfilment or been dispatched, we may be unable to cancel or modify it.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or payment provider to make the funds available.

Original shipping charges, if any, are generally not refundable for change-of-mind returns.

Returns Sent Without Approval

Please do not send products back without first contacting us. Returns sent without approval or to an incorrect address may delay processing.

Contact

For return, refund or order enquiries, contact:

Folvea Customer Care
support@folvea.com

We aim to make the returns process straightforward and will work with you to resolve eligible issues as quickly as reasonably possible.